@MrsRooney wrote:
I may be becoming a little pessimistic, but I rather suspect that in Sky's eyes the issues we are experiencing with voice sync are quite well down their list of commercial concerns. Why? Because the vast majority of Sky Stream users will have simple setups where the Sky puck is connected to their tv, and that tv provides both picture and sound. And there does not seem to be any problem with such a straightforward setup.
Those of us who have decided to adopt separate sound systems, whether a soundbar or a full 5.1 or 7.1 speaker system have unwittingly introduced a complexity which Sky is clearly having difficulty with. And since I suspect we are in a minority compared to the numbers of 'straightforward' Sky users, I fear there is a limit in terms of the resources that Sky are willing to commit to finding a solution to our problem.
I think the best hope is that Sky will introduce a mk II version of the puck and take the opportunity to resolve all the known hardware and software problems. Whether we could then persuade them to swap our mk I pucks for the mk II pucks is of course another matter. Either way, whilst it would be nice to think a solution is on the way, I for one am resisting the temptation to hold my breath!
Precisely.
Sky Stream is a mass market product. The mass market don't care much about lip sync, soundbars or Atmos systems, all they really want are some moving pictures with sound which Sky Stream does provide.
For those of us in the minority who do care more about the quality of the pictures and sounds we receive, other options are available. It's very good of Sky to continue to improve the NOW streaming service which will give you most of their own content via an app on alternative hardware, now in UHD with Atmos (when available) via the Ultra Boost option.
I gave Stream a year before I gave up waiting for improvements which never came.
