Lip Sync issues - Sky Stream

[stevc999]

Did anything ever happen with this? I still have lip sync issues and it's really frustrating. I like the idea of Sky Stream but this issue needs or be resolved!

[koopie]

I've read a lot of posts from various forums about lip sync issues. It seems to have started with Sky Q and then it was compounded by arc/e-arc hdmi.  None of the players is accepting responsibility for the issue and it appears that they refuse to work together to resolve it. The Sky Q solution is to connect the Q box to your sound system using an optical cable. Works 100% except you can't get Atmos if that is important to you. Only HDMI can do this so if you use that you resolve the Atmos loss but get sync issues. Optical will give you Dolby Digital and surround though.

[cliff53]

I changed mine to pcm and it resolved it

[Mister_Dalek]

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@cliff53 wrote:

I changed mine to pcm and it resolved it

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But PCM prevents use of 5.1 or Atmos audio which many customers are paying extra for. 

[Littletaffia]

I've cancelled my subscription after my last call with the technical department. Puck is so full of problems aside from the annoying lip sync. Don't like being told to use PCM for the audio and the lack of HDR on House of Dragons is the fault of my TV. The puck reverting to 1080 from 2160 every time the puck is put into standby is the fault of my Denon AVR X6500. Funny though that everything else going through the Denon works perfectly.

My request for a new puck was dismissed. Great way to retain customers as I've been with $ky for over 10 years.

The other thing I found annoying is that you have to give $ky 31 days notice to cancel so that they get some more money out of you. All my other streaming services get cancelled immediately.

[JRY1]

Our lip sync is poor with live tv, but all recordings and apps work fine! 
I've tried all suggestions and just wasted another hour on it! Now ive got a poor picture!

We have a Samsung tv and sound bar

Any tips out there?  

[cliff53]

Go into settings, there should be a tag saying pcm and pass through.

I changed mine to pcm stereo, and seemed to work

[PaulEHilton]

Tried all these fixes but still had sync issues, then recalled that I had changed the picture resolution to 2160p UHD, so switched back to 1080p HD and the sync issue is resolved.  Seems perhaps that the higher picture resolution slows down the picture fractionally.  Worth reducing the resolution to see if this fixes your issue.

[cliff53]

Unfortunately, along with black screen, looping adverts, freezing pics, footy players speeding up, i decided to cancel within my 31 day trial. Too many glitches at the minute.

[koopie]

Yes 1080p is one of the solutions but then I miss out on UHD. This seems to be a common theme. There are other fixes but you always rob Peter to pay Paul. It should not be this way. 

[Super+Anthony]

Unfortunately @cliff53 yes far too many glitches at present. Really hoping Sky will sort it all out as it's a great item. I think we all understand it's a new product, but they need to look at the systems they use before bringing out new products and fully test everything 

[koopie]

The same issue has been kicking about for years for SkyQ users. Sky say they are not to blame but it happens across all TV's and soundbars. They are the common factor. Sky, just fix it once and for all.

[cliff53]

I agree. £48 per month is expensive to be a guinea pig

[lettice]

Q30 firmware was released to a small number of Sky Stream pucks overnight.

If all seems well, would expect it to be sent to all pucks soon.

It does have lip sync fixes.

So, would be useful for those who have had the problem, to check in your puck settings if you have Q30 and report back if it has helped with your lip sync issues.

I would suggest, when making the settings audio change from PCM back to a Dolby setting, to do a restart of the puck within settings before testing. Just to be sure that the audio option has been set correctly.

Fornthe restart;

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

I Myself, have never had any lip sync issues with my various TV and audio combinations I have.

[Super+Anthony]

Will update sort all the other issues out as well?

Do we know what this update is going to fix?