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Discussion topic: Lip Sync issues - Sky Stream

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This message was authored by Littletaffia This message was authored by: Littletaffia

Re: Lip Sync issues - Sky Stream

Nothing wrong with the supplied Sky cables. HDMI cables either work or they don't. The signs of a faulty cable is continuous drop outs of either video or audio, sparkles or white spots on the image, usually seen in the black bars on the top and bottom of wide screen presentations. Any of those and I would recommend changing the cable. Amazon basics is all you need. Don't fall for the snake oil speak with expensive cables.

This message was authored by Super+Anthony This message was authored by: Super+Anthony

Re: Lip Sync issues - Sky Stream

Brought a quality make in Anker and it was only about £10. 

This message was authored by Jason+Golding This message was authored by: Jason+Golding

Re: Lip Sync issues - Sky Stream

HDMI cables are binary they carry zeros and ones. Generally there is no difference between cheap hdmi cables and expensive ones. 

Sky Stream x 2
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This message was authored by Super+Anthony This message was authored by: Super+Anthony

Re: Lip Sync issues - Sky Stream

@Jason+Golding No harm though but I guess the issue is still for Sky to sort, have the reason for the extension of the contract for satellite dishes

This message was authored by Skull+Treaty This message was authored by: Skull+Treaty

Re: Lip Sync issues - Sky Stream

Posted by a Superuser, not a Sky employee. Find out more

@Littletaffia wrote:

Nothing wrong with the supplied Sky cables. HDMI cables either work or they don't. The signs of a faulty cable is continuous drop outs of either video or audio, sparkles or white spots on the image, usually seen in the black bars on the top and bottom of wide screen presentations. Any of those and I would recommend changing the cable. Amazon basics is all you need. Don't fall for the snake oil speak with expensive cables.


My one didn't pass through HDR content, swapped it out for a non-Sky one, WALLOP - was able to enjoy HDR/DV content. 

 

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"Sometimes, the only choices you have are bad ones, but you still have to choose"
This message was authored by Littletaffia This message was authored by: Littletaffia

Re: Lip Sync issues - Sky Stream

As I said they either work 100% or they simply don't. I've just connected the ones I had in place to my AVR when I've bought new kit or had a new streaming box. One that had worked perfectly for a number of years started to have stuttering on the image which was on my Denon blu ray player, non 4K, and the spare Sky cable did, and is still doing, the job perfectly well now.

This message was authored by Skull+Treaty This message was authored by: Skull+Treaty

Re: Lip Sync issues - Sky Stream

Posted by a Superuser, not a Sky employee. Find out more

@Littletaffia wrote:

As I said they either work 100% or they simply don't. I've just connected the ones I had in place to my AVR when I've bought new kit or had a new streaming box. One that had worked perfectly for a number of years started to have stuttering on the image which was on my Denon blu ray player, non 4K, and the spare Sky cable did, and is still doing, the job perfectly well now.


My experience was it worked 100% with HD content and not at all with HDR/DV content. I'm not a numbers person and for me, for it  to  be 100% or simply not; I'd expect it to work with HD content & HDR/DV or nothing at all. Either way, you don't need to be spending much for a passive HDMI cable - I think mine was less than £9.

 

The Sky supplied cable is tucked away ready to be returned with the Puck as & when that time comes. 

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"Sometimes, the only choices you have are bad ones, but you still have to choose"
This message was authored by Jimjob This message was authored by: Jimjob

Voices are not synchronising

I have sky glass and I've been having problems with my second tv that is connected via the Puc. The problem is a lack of synchronisation with people speaking not keeping pace with what's on the screen. I've tried rebooting everything but the problems persist. I have to keep turning the tv off and restarting it to get everything synched. It was fine until we had all the problems a few weeks ago. Any suggestions would be appreciated, thanks
This message was authored by lettice This message was authored by: lettice

Re: Lip Sync issues - Sky Stream

Posted by a Superuser, not a Sky employee. Find out more

@Jimjob 

 

Moved your post to this ongoing thread.

Read the Answered post for the latest on the issue.

The recommended temporary solution that you can make is to  change your audio settings to PCM or Passthrough, in the puck settings.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by Jimjob This message was authored by: Jimjob

Re: Lip Sync issues - Sky Stream

Hi, where are the puck Settings. I've tried everything but unable to find
This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Lip Sync issues - Sky Stream


@Jason+Golding wrote:

HDMI cables are binary they carry zeros and ones. Generally there is no difference between cheap hdmi cables and expensive ones. 


But there are significant differences between 1.4, 2.0, and 2.1 cables😉

Exiled in HH
This message was authored by JT_0489 This message was authored by: JT_0489

Re: Lip Sync issues - Sky Stream

When are we going to get a concrete update from Sky, this is still being referred to as a 'Temporary Issue'. However, there is no clear resolution in sight, other than to turn off sound quality... and Sky aren't sharing any progress. 

Please can somebody from Sky share when the next round of 'fixes' are going live and what sort of timeline we're looking at to have full functionality?!

This message was authored by koopie This message was authored by: koopie

Re: Lip Sync issues - Sky Stream

Exiled-in-HH

Would you recommend upgrading all HDMI cables to 2.1 or is that overkill?

This message was authored by Skull+Treaty This message was authored by: Skull+Treaty

Re: Lip Sync issues - Sky Stream

Posted by a Superuser, not a Sky employee. Find out more

@koopie wrote:

Would you recommend upgrading all HDMI cables to 2.1 or is that overkill?


@koopie 

If you're looking to take advantage of HDR content, either of the below should be fine:

 

Premium High Speed HDMI -  up to 4K resolution with high dynamic range (HDR) at up to a 60Hz refresh rate
Ultra High Speed HDMI -  up to 10K resolution with HDR at up to a 120Hz refresh rate

 

If you have source equipment connected that doesn't support HDR (or the higher res and/or refresh rates) and it's working fine - no need to change the cables. If you're planning on upgrading that equipment, future proofing shouldn't hurt. 

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"Sometimes, the only choices you have are bad ones, but you still have to choose"
This message was authored by Super+Anthony This message was authored by: Super+Anthony

Re: Lip Sync issues - Sky Stream

I brought this one

IMG_7119.jpeg

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