Lip Sync issues - Sky Stream

[Anonymous]

Lip sync issues STILL present after Q30 update and a reset, pixelating STILL present after Q30 update and a reset. And let's not mention the farce earlier this week with bricked Glass and Pucks. Absolute shambles. When can I expect a credit for months and months of failures? (Insert 'LOL' here). 

[Super+Anthony]

Still have pixelation issues unfortunately 

[Littletaffia]

@Super+Anthony That's a common fault with the HDMI leads. Try a new certified one.

[LordVilla]

Is the change on the TV or the Sky box?

[Super+Anthony]

It's to do with the sky puck. Swapped several cables and my WiFi is fine. I am using the Sky HDMI cable. You saying though to get another one from another shop, which is potentially better? @Littletaffia 

[Littletaffia]

Nothing wrong with the supplied Sky cables. HDMI cables either work or they don't. The signs of a faulty cable is continuous drop outs of either video or audio, sparkles or white spots on the image, usually seen in the black bars on the top and bottom of wide screen presentations. Any of those and I would recommend changing the cable. Amazon basics is all you need. Don't fall for the snake oil speak with expensive cables.

[Super+Anthony]

Brought a quality make in Anker and it was only about £10. 

[Jason+Golding]

HDMI cables are binary they carry zeros and ones. Generally there is no difference between cheap hdmi cables and expensive ones. 

[Super+Anthony]

@Jason+Golding No harm though but I guess the issue is still for Sky to sort, have the reason for the extension of the contract for satellite dishes

[Skull+Treaty]

---

@Littletaffia wrote:

Nothing wrong with the supplied Sky cables. HDMI cables either work or they don't. The signs of a faulty cable is continuous drop outs of either video or audio, sparkles or white spots on the image, usually seen in the black bars on the top and bottom of wide screen presentations. Any of those and I would recommend changing the cable. Amazon basics is all you need. Don't fall for the snake oil speak with expensive cables.

---

My one didn't pass through HDR content, swapped it out for a non-Sky one, WALLOP - was able to enjoy HDR/DV content. 

[Littletaffia]

As I said they either work 100% or they simply don't. I've just connected the ones I had in place to my AVR when I've bought new kit or had a new streaming box. One that had worked perfectly for a number of years started to have stuttering on the image which was on my Denon blu ray player, non 4K, and the spare Sky cable did, and is still doing, the job perfectly well now.

[Skull+Treaty]

---

@Littletaffia wrote:

As I said they either work 100% or they simply don't. I've just connected the ones I had in place to my AVR when I've bought new kit or had a new streaming box. One that had worked perfectly for a number of years started to have stuttering on the image which was on my Denon blu ray player, non 4K, and the spare Sky cable did, and is still doing, the job perfectly well now.

---

My experience was it worked 100% with HD content and not at all with HDR/DV content. I'm not a numbers person and for me, for it  to  be 100% or simply not; I'd expect it to work with HD content & HDR/DV or nothing at all. Either way, you don't need to be spending much for a passive HDMI cable - I think mine was less than £9.

The Sky supplied cable is tucked away ready to be returned with the Puck as & when that time comes. 

[Jimjob]

I have sky glass and I've been having problems with my second tv that is connected via the Puc. The problem is a lack of synchronisation with people speaking not keeping pace with what's on the screen. I've tried rebooting everything but the problems persist. I have to keep turning the tv off and restarting it to get everything synched. It was fine until we had all the problems a few weeks ago. Any suggestions would be appreciated, thanks

[lettice]

@Jimjob 

Moved your post to this ongoing thread.

Read the Answered post for the latest on the issue.

The recommended temporary solution that you can make is to  change your audio settings to PCM or Passthrough, in the puck settings.

[Jimjob]

Hi, where are the puck Settings. I've tried everything but unable to find