QS025 Lip Sync Issues

[Philly]

Also, watching a series on Sky Atlantic, the screen goes black for 10 to 15 seconds after each advertisement session. It really does ruin the viewing experience. I noticed however that lip sync wasn't a problem on this Sky channel.

Any updates on this and lip sincing would be much appreciated.

@Daniel-F 

[MonkeyFeet]

So, my pick randomly turned off and back on today by itself. 

After it finished updating I went to System Management and checked the build version. It's now QS030.528.00P. 

On first impression, lip sync issues seem to have gone however, at first then picture was juddering. So I went into the settings menu and changed the picture resolution to 1080p and then back to 2160p and (touch wood) it now all seems fine. Problem channels with lip sync for me were BBC channels but now it all seems good so far. All apps work fine too. 

I'll keep playing around with it and see how it goes. I use pass through for sound and this works fine with Sonos soundbar in full Dolby. 

Good luck everyone. 

[Schnauzer01]

That's great I hope it keeps working for you 😊 if you don't mind me asking what do you mean by "pass through" for sound on your Sonos soundbar? Thanks 

[MonkeyFeet]

Pass Through is one of the sound options that you have on the Sky Puck. It basically means that the sound goes through to the sound bar in the original audio format. So if the programme or film was in Dolby 2.0 it would go through as that. If the programme or film was in Dolby 5.1 it would go through as that. 

This issue has been a pain in the proverbial for well over a year. I was an early adopter of the puck as it came withe the sky glass TV. So I have the sky glass TV upstairs hardly used and the puck in the lounge. Puck setup is hdmi cable through to the TV LG G2. Sonos soundbar plugged into earc hdmi on the TV. 

This means that I don't have to put up with PCM audio from the puck anymore and I can listen to audio as it should be. 

I'll keep a check on it over the next few days. I wish there was a setting to stop auto updates on the puck. 

[Elise5]

Since the latest issue with sky stream not working, I've had to totally reset pucks. But now the dreaded lip sync issue is back again. Only happened after the reboot. I cant cope with this lip sync problem again. Someone please sort this out!!!!! 😫 

[MonkeyFeet]

What puck build version are you on? 

[Elise5]

I've changed it to PCM Stereo rather than it being on auto and that has improved it slightly. Build version QS030.528.00P

[jonny221]

So is it safe to say that there are still issues with the latest QS030.528.00P firmware?

sounds like it might be improved for some, but others still experiencing an issue. I've read similar on other forums as well.

Have quite a good offer to rejoin sky with stream, but this is putting me off.

[JakeB_02]

Yea update didn't do much for me, wishing I didn't bother getting it to be honest

[MonkeyFeet]

All I can say is that the latest firmware works well for me currently. Honestly, everything picture wise is in sync with the sound. All channels and apps. I really noticed the lip sync issues too. Gutted for the people it isn't working for.

All I can say is that the puck turned itself off and on for the update.

The sky logo was on screen for a lot longer than normal whilst it started back up.

When it did come back to the home screen, the geek in me told me to check it was on the latest firmware and it was. I then changed it to pass through in the sound section of settings. Then went through the known problem channels and they were in sync. However the picture was juddering. So I changed the picture to 1080p and clicked confirm. Everything was still in sync and no judder. I then changed the picture back to 2160p and everything was still in sync and no judder. It has been turned off and on at the plug, been through most apps (Netflix, Amazon, Discovery, YouTube etc). 

Only thing I have noticed is that, when changing channels, there is sometimes a slight pause of about 2 seconds before the picture and sound appear. But I'll take that over the sync being out. 

I'm not saying by doing the above will make it work for others. If it does then great. I doubt it will last forever as they constantly update it and break things by doing it. 

As said before, I've had the issue for over a year and was close to cancelling but I'll ride this out now a little longer. 

[Anonymous]

Lip sync issues STILL present after Q30 update and a reset, pixelating STILL present after Q30 update and a reset. And let's not mention the farce earlier this week with bricked Glass and Pucks. Absolute shambles. When can I expect a credit for months and months of failures? (Insert 'LOL' here). 

[Super+Anthony]

Still have pixelation issues unfortunately 

[Littletaffia]

@Super+Anthony That's a common fault with the HDMI leads. Try a new certified one.

[LordVilla]

Is the change on the TV or the Sky box?

[Super+Anthony]

It's to do with the sky puck. Swapped several cables and my WiFi is fine. I am using the Sky HDMI cable. You saying though to get another one from another shop, which is potentially better? @Littletaffia