Lip Sync issues - Sky Stream

[MrsRooney]

I've got that too. I haven't spent the time (and patience!) trying to figure out the trigger, but it seems to affect all ' live' channels. Added to this I am experiencing frequent interruptions particularly if I have used 'pause' when watching live tv. Beginning to wonder if my puck is dying. Hope so - I'd love to perform a ceremonial cremation!!

[DonnaJ]

We have Three pucks, and each of them has the same problem
Sound Sync, on most channels and at random
Turn off, leave and turn back on and cross fingers.
Tried different sound modes, different sound delays.
Problems is on all and a continuous problem
Watch Netflix, discovery+ etc, NO problems at all, just live TV
Getting fed up with it now
It isnt our Broadband we have 330meg download, and tried different wifi bandwidths, makes no difference.
See it is a SKY puck problem

Any further help aprreciated

[Matt+Nunns]

Sound massively out of sync today on Sky sports F1 UHD, probably out by about 3 seconds!! Pretty much unwatchable

[Fothergill1]

@DonnaJ  The previous lip sync issue was resolved but unfortunately this appears to be a new issue which started only recently.  I am aware that Sky know of the issue so will be looking for a solution to fix it.

[Adrianh290]

I am getting this issue all the time with the Sports channels atm, and it's p****** me off. If I change the channel, then change back again, the sound and picture are synced, but it doesn't take long for the sound to get way ahead of the picture again. I'm using Sky Glass.

[billybobb]

well after a few days of things being 'back to normal' it's started again today with a vengeance - i'm going to ring sky tomorrow and ask to cancel as i've had enough - paramount needed a  restart to get it off a black screen today as it crashed the puck - sound has gone off 10x easily today nothing sorts it - is anyone else going through this? if it's just me it's hard to say it's not fit for purpose 

[Stephenbtc]

Suffering from this big time and nothing (settings change) resolves it. Watching NFL now - started out ok but went Dalek with no warning. Seems to be random, but bizarrely even ads have lip sync issues. Anyone had that? Shocking from Sky. Price hikes galore and quality plummets. I'd cancel right now if I could but still have a year to run on contract.. Can't recommend Sky Glass to anyone. Still way too buggy. 

[Johnny811]

I've had Sky Stream for a few months now and experience some lip sync issues. Many on BBC ONE  live and some free view channels. I find changing channel and then tuning back improves it but it can still be out a little.

I've tried PCM Stereo which has fixed this but should I be using Passthrough? Which gives the best quality as I have a soundbar?

When selecting Passthrough a message came up stating "As you have selected passthrough, you will be unable to hear any system sounds and voice guidance" I'm not sure what this means? 

Cheers,

John.

[koopie]

It means that any sounds which your TV produces like beeps and similar noises when you are in Setttings and you change a configuration item, say in Picture Mode and you change from Standard to Cinema or as you move around Settings from one menu to another, say Picture to Sound. 
Passthrough is the correct option if you are using an external speaker /sound system as it effectively switches off TV sound.

[BC1956]

I'm sorry John I'm not a techie I can't answer this

[Si99]

Hi all

only think that worked for me was

set to pass through.

connecting the sky puck to the soundbar then hdmi out from soundbar to tv.

Not sure what is best if your soundbar only has one hdmi port.

i did also get a ugreen hdmi cable with latest standards  to go from soundbar to tv which may have helped.

[BC1956]

I only have one socket in my SB but I am just interested...... what is the picture like after being passed through the SB? It seems  really odd thing to have to do

[BC1956]

Hi I am new to Sky and have had this issue from the start I have tried all the different settings, I have looked back at various discussions to do with sound lip sync has been a long term issue and has never been fixed the amount of members that are complaining about this on community is unbelievable 

[koopie]

There should be no change in the picture. 

[Johnny811]

Thanks for the reply's. I'll keep mine on Passthrough and see how it goes for now. Wonder when Sky are going to fix this bug, then it can go back on auto I guess.