Keeps freezing

[PH40]

Had the sky only a few days, if I change channel it crashes and loses connection with the remote. If I try logging into Netflix or any other app it crashes out and can't do anything 

[GD1]

@PH40  Sky nGo, where you have posted does not have a remote as it is a pc/mobile app.

What systems are you actually referring to?

[PH40]

New to all this it's my sky at home... sky puck won't work. It's now at the point if I try to navigate it crashes straightaway

[lettice · Accepted solution]

@PH40 

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.

Note: Escalation conversations automatically close if there is no response within 48 hours.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

[PH40]

Thank you

[Jason-]

Good Morning @lettice, thanks for making us aware of @PH40's post. We'll reach out with an invite to discuss this privately and help get to the bottom of this issue 👍🏻

Thanks, Jason-

[AmdySands]

Give all your pucks/Glass a static IP address from your router.

This will stop these issues.....

I had the same.

[PH40]

Thank you