I cannot watch the new Dungeons and Dragons on Sky Cinema

[LJHeath]

We tried to watch the new Dungeons and Dragons on Sky Cinema on the Sky Puck, UK. No luck, it is there, and says Sky Cinema so it is a thing but when we click it it told me to upgrade my subscription to view it. When I clicked I got an error message - I have Sky cinema. 

I called Sky, no luck she had no idea. Can someone else please try to watch it and let me know if it works, so I'd know if it's just me or that one film. All other Sky stuff works fine, TV, films etc. just this one film tells me to upgrade. 

Thank you. 

[SKY1992bf]

@LJHeath  All the advertising I've seen suggests it doesn't premiere until next Friday 18th August so it might be a promotional thing that hasn't been properly tagged 

[Fothergill1 · Accepted solution]

@LJHeath I just tried on your behalf and got the same error message as yourself.  You could send an email to Viewer Relations at viewerR@sky.uk asking them to investigate. You should give them as much information as possible.

[Fothergill1]

@SKY1992bf I thought that might be the case as the main movie is under the banner of "on this week".  However the trailer says it is available now but that gave the same error message to upgrade.

[Totalwar2]

I been getting this error for the last month.I actually brought it I had the same issue when trying to buy it.Been out for a few weeks.I have a puck as well the only way around that worked for me was to go to sky store app and buy it from there.

Sorry didn't realise that it was out on sky cinema I tried adding to playlist didn't work and doing a voice search didn't work.Try  phoning sky again.

only way I found to see it is to buy it off sky store for £13.99p..That how I got to watch it.

Sky please sort this out as we pay subscription to watch movies.So if we can't then there no point paying money to you for it.

[LJHeath]

Thank you for your reply, I just sent them an email explaining everything and linking this post thread. 

[LJHeath]

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@SKY1992bf wrote:

@LJHeath  All the advertising I've seen suggests it doesn't premiere until next Friday 18th August so it might be a promotional thing that hasn't been properly tagged 

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Thank you for your reply, it is good to know I am not the only one seeing issues like this, and I had nto seen any adverts for its release yet so that's good to know. 

[LJHeath]

Thank you for your reply, it is good to know I am not alone. I sent Sky an emailing detailing what has happened and linked this thread int here too. Hopefully it can be fixed soon. 

[LJHeath]

Thank you for giving it a try, I appreciate it so it is good to know it is not an issue just on my side. 

[DarthPaulS]

Well it's now the 18th and when I try to select it all I get is "Sorry, there are currently no programmes of this type available". You'd think with all the advertising of it they'd have at least got this right. Very poor

[Totalwar2]

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@LJHeath wrote:

We tried to watch the new Dungeons and Dragons on Sky Cinema on the Sky Puck, UK. No luck, it is there, and says Sky Cinema so it is a thing but when we click it it told me to upgrade my subscription to view it. When I clicked I got an error message - I have Sky cinema. 

I called Sky, no luck she had no idea. Can someone else please try to watch it and let me know if it works, so I'd know if it's just me or that one film. All other Sky stuff works fine, TV, films etc. just this one film tells me to upgrade. 

Thank you. 

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Works ok for me now the link on top of menu with sky stream.

[andrea19841973]

Same for us just getting 

Sorry, there are currently no programmes of this type available

[DarthPaulS]

Yes, exactly it, tried every link everywhere, same result. Sky Q box here with all the channels. The really stupid thing being it's currently showing live and I can watch it. Guessing I'll have to set it to record tonight and watch it that way. So much for "on demand".

[Fothergill1]

@DarthPaulS I have just done a voice search for it and then selected both watch from Start and watch live and both played as expected.  I have Sky Glass but it shouldn't be any different to Stream.

I also tried adding it to my playlist and again it played from there as well as from the home screen.

Are you perhaps trying to watch the UHD version but are not subscribed to UHD & Atmos. I notice that Channel 301 is showing it in HD but when I select it from the home screen it is showing in UHD.  You could try both.

I don't know the answer for your predicament but can only suggest you have another look after it has finished broadcasting at 2pm and then if you are still having problems you should call Sky.

[DarthPaulS]

@Fothergill1 I am subscribed to all of those things. I can't select HD directly as I can't even get that far. Tried changing my settings to default to HD, same result. Waited until after 2pm (I didn't really buy this one as otherwise it shouldn't be displayed as selectable, but thought I'd eliminate it anyway), same result. In fact every other programme/movie seems to work as it should, except for this one movie. As a last resort I used the search feature to look for it and, susprisingly, that worked. However, the main screen and guide links don't work, so whichever way you cut it someone as Sky has screwed up here. The biggest irony is that this is a Sky channel/service, and yet the guy next door with Virgin Media has had no such issues. They're starting to become more attractive by the week now.