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Discussion topic: Having a nightmare before puck is even delivered please help

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This message was authored by Newsstream This message was authored by: Newsstream

Having a nightmare before puck is even delivered please help

Hi everyone, I ordered sky stream on Sunday with a sky rep in an electronics store. 

I was assured that it was next day delivery so the "latest" I would have my puck was Tuesday so I was told. 

Aside from my welcome to sky email I've received no correspondence what so ever from sky or dpd so I have no tracking information

 

Tuesday came and no delivery, Wednesday came and no delivery, I called sky yesterday...the customer care rep told me id be waiting 14 days that 14 days for delivery is standard and that there is no next day delivery and she's sorry I got it wrong...

Next day delivery is advertised all over their website, and it was assured to me in store by the rep also when selling

 

I told her this was completely false advertising and that she must have it wrong, could I speak to a supervisor/ manager /anyone else who may be able to answer my question...she told me I would be on hold for 48 hours...at this stage I was pretty frustrated to say the least, particularly because she kept speaking over me and wouldn't allow me to explain that I was assured of next day delivery by the sky rep. I could hear someone in the background repeatedly saying "put the call on hold" after I had told them I couldn't go on hold yet again (I had been on hold for most of the call) as I had to return to work.

She then put me on hold again for the 10th time anyway and came back and assured me my puck would be delivered tomorrow, however she was unable to tell me if the puck had ever been shipped, if it was with DPD, If it was lost...she seemed to have no idea, but was happy to assure me it would be here today. 

I know it won't be, as DPD always text the night before delivery in my area and I've had nothing at all from DPD yet and still nothing further from sky. 

I think at this stage I'll just ring today and cancel it, I cancelled my other subscription to sky sports on Monday very stupidly as I was on a deal. 

There's no way at this stage I'll have my puck by the weekend to watch the F1. 

BY FAR the worst customer service experience I've ever had in regard to anything. 

I'm assuming there's no way to contact sky aside from the customer care line? I'll call later today to cancel my sky stream subscription before it even arrives 😅

Anyone else had this?