Playlist nightmare

[MJBC1]

I have never came across such a mess that is Sky Glass.  

Horrendous user interface. Nothing in order. And no matter what I do it remains a muddle!

Shows remain in the order I added them to playlist. I never know if there is a new episode. And I want an info option! Pressing the select button is insufficient. It does not give season or episode info. I wish I could hand this very expensive mistake back! ... I've tried for 10 weeks..hate it.  I've been with Sky since 1992..!!  This is the worse they've ever came up with.

 Giving up..turning off and pouring wine!

[Chrisee · Accepted solution]

@MJBC1 The new Entertainment OS thst Glass uses does take some getting used to. There are help videos explaining the features and help articles if you prefer to read see https://www.sky.com/help/articles/your-playlist-and-tv-guide-sky-glass

As you use the features they become more useful and should begin to make sense. The Playlist as it opens shows what you added last if you want to see all shows in the category press select on the left hand tile to see all. If you select a programme tile you will see more detail including previous series with a blue line indicating if you have watched that episode. Normally if you want to see the next episode that is the default but you can go back to watch earlier programmes if you want. You can remove whole titles but not individual programmes.

If you really cannot get on with the new system and you have not had Sky Glass for more than a month call Sky and they will switch you to Sky Q if you prefer. 

[TimmyBGood]

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@MJBC1 wrote:

 I've been with Sky since 1992..!!  This is the worse they've ever came up with.

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As I've commented repeatedly, Glass was the first product designed and released under Comcast ownership, and is by definition unrelated to the Sky  heritage in satellite television.

[MJBC1]

@Chrisee 

Thanks for reply

Yeah I've done all that from day one. 

It's a horrible set up. In the help article it says that items added should be in alphabetical order..they're not.

It says that in the split categories they will be in order of whatever show has most recent episode release...they're not.

I've noticed from various forums I am not the only one having these issues. 

I have it since Feb so we'll past the date of return. 

[Chrisee]

@MJBC1 you actually are not strictly limited to the cooling off period as under the Cosumer Rights Act you have a right to reject goods or services if they are not fit for purpose. To do that raise a formal complaint with Sky see How to make a Sky complaint | Sky Help | Sky.com

My own playlist behaves as the Sky piece describes I cannot comment on why your's does not. If your playlist becomes unmanagable there are work rounds other users have suggested including setting up multiple lists for different groups. My own work round is tomuse voice search which works for me.

[MrFlibble19]

I completely agree with your sentiment here.

The glass interface is a mess. I'm no closer to understanding it han the day I set it up. 8 weeks ago.

The only thing I set in my playlist is the Formula 1. All programs.

Can I ever find the show I want to watch?

Tonight for instance, I wanted to watch the sprint qualifying. The live program was still on, so I wanted to watch the 'recording'. Of course it's still trying to get me to finish watching the Singapore GP that has 5 minutes left to watch. For the none F1 fans reading, that's 3 race weekends ago (7 weeks ago).

I navigate around that and I'm looking at other races, going back before Singapore.

Go down to another set of tiles and I eventually find the program I want and I can see it's still on live. I click it wanting to watch it from the beginning, but it takes me directly to the live stream without asking me if I want to watch from the start. And of course, it's at the point telling me who the top 3 were. Great.

This interface is not fit for purpose!