0

Discussion topic: HBO connected wrong account

Reply
Avatar for Mogleyw
Level 1 icon
What's this?
This message was authored by: Mogleyw

Message posted on ‎29 Mar 2026 01:22 PM

HBO connected wrong account

I connected a new HBO account to sky. I need to disconnect and connect my existing account. How do I disconnect the hbo account from sky to start again. 

Report post
Post 1 of 8
475 Views
0 Likes
Reply
Reply

All Replies

Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎29 Mar 2026 01:25 PM

Re: HBO connected wrong account

Posted by a Superuser, not a Sky employee. Find out more

@Mogleyw  Your post has been moved from the Sky+ Board, Sky+ does not support any apps and therefore can't have an HBO app on  it.

 

Which TV box do you actually have?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 2 of 8
471 Views
Reply
Avatar for Mogleyw
Level 1 icon
What's this?
Topic Author
This message was authored by: Mogleyw

Message posted on ‎29 Mar 2026 01:27 PM

Re: HBO connected wrong account

Sorry, new here. I have a sky puck. Thanks

Report post
Post 3 of 8
468 Views
0 Likes
Reply
Avatar for MarkGoldsmith
Level 15 icon
What's this?
Superuser
This message was authored by: MarkGoldsmith

Message posted on ‎29 Mar 2026 02:16 PM

Re: HBO connected wrong account

Posted by a Superuser, not a Sky employee. Find out more

I believe you need to contact HBO Max support to get them to perform the unlinking ( as the linking essentially happens on your HBO Max account and tells them the billing is being done via Sky).

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
Report post
Post 4 of 8
424 Views
0 Likes
Reply
Avatar for DJohnD58
Level 1 icon
What's this?
This message was authored by: DJohnD58

Message posted on ‎29 Mar 2026 02:45 PM

Re: HBO connected wrong account

I've a similar issue, and have been told by HBO that it needs resolved at the Sky end.

Report post
Post 5 of 8
415 Views
0 Likes
Reply
Avatar for Mogleyw
Level 1 icon
What's this?
Topic Author
This message was authored by: Mogleyw

Message posted on ‎29 Mar 2026 02:48 PM

Re: HBO connected wrong account

Yes I have been told its a sky question. Hbo can't do it 

Report post
Post 6 of 8
409 Views
0 Likes
Reply
Avatar for SKY1992bf
Level 16 icon
What's this?
Superuser
This message was authored by: SKY1992bf

Message posted on ‎30 Mar 2026 03:24 PM

Re: HBO connected wrong account

Posted by a Superuser, not a Sky employee. Find out more

@Mogleyw @DJohnD58 is the email used the same on both sky and hbo?

 

if not make sure they are


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
Report post
Post 7 of 8
321 Views
0 Likes
Reply
Avatar for benking
Level 1 icon
What's this?
This message was authored by: benking

Message posted on ‎30 Mar 2026 05:15 PM

Re: HBO connected wrong account

What ever you do dont ask sky to remove HBO. Im having a nightmare with sky

Report post
Post 8 of 8
296 Views
0 Likes
Reply
Reply