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Discussion topic: HBO connected wrong account

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This message was authored by: Mogleyw

Message posted on ‎29 Mar 2026 01:22 PM

HBO connected wrong account

I connected a new HBO account to sky. I need to disconnect and connect my existing account. How do I disconnect the hbo account from sky to start again. 

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎29 Mar 2026 01:25 PM

Re: HBO connected wrong account

Posted by a Superuser, not a Sky employee. Find out more

@Mogleyw  Your post has been moved from the Sky+ Board, Sky+ does not support any apps and therefore can't have an HBO app on  it.

 

Which TV box do you actually have?

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




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This message was authored by: Mogleyw

Message posted on ‎29 Mar 2026 01:27 PM

Re: HBO connected wrong account

Sorry, new here. I have a sky puck. Thanks

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This message was authored by: MarkGoldsmith

Message posted on ‎29 Mar 2026 02:16 PM

Re: HBO connected wrong account

Posted by a Superuser, not a Sky employee. Find out more

I believe you need to contact HBO Max support to get them to perform the unlinking ( as the linking essentially happens on your HBO Max account and tells them the billing is being done via Sky).

Sky Stream, Sky Glass Air and Sky Broadband customer

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Message posted on ‎29 Mar 2026 02:45 PM

Re: HBO connected wrong account

I've a similar issue, and have been told by HBO that it needs resolved at the Sky end.

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This message was authored by: Mogleyw

Message posted on ‎29 Mar 2026 02:48 PM

Re: HBO connected wrong account

Yes I have been told its a sky question. Hbo can't do it 

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This message was authored by: SKY1992bf

Message posted on ‎30 Mar 2026 03:24 PM

Re: HBO connected wrong account

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@Mogleyw @DJohnD58 is the email used the same on both sky and hbo?

 

if not make sure they are


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Message posted on ‎30 Mar 2026 05:15 PM

Re: HBO connected wrong account

What ever you do dont ask sky to remove HBO. Im having a nightmare with sky

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