Frozen tv

[Judiehobbs]

My tv stream turns on then it freezes. I have changed batteries, rebooted tv and WiFi still won't work 

[BenJoBanjo]

---

@Judiehobbs wrote:

My tv stream turns on then it freezes. I have changed batteries, rebooted tv and WiFi still won't work 

---

Check the broadband speed that your puck is receiving. To do this, open the Netflix app, navigate to the get help menu and run a network check. What is the speed that is reported?

[Stephen+Mourton]

@Judiehobbs   If your router is not connected to your puck with an Ethernet cable, does it have a direct line of sight to your puck without any objects in the way?  If not try moving your router, if only temporarily, and see if that works.