Since I updated to QS037.018.00P Sky Puck remotes won't turn TV's off

[Vikki51]

As I mentioned, I have connected via ethernet I have disabled WiFi and restarted several times with no permanent and stable solution.

Do you have any other ideas?

Thanks

Moderator notes: Edited title

[Jporch316]

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@Vikki51 wrote:

As I mentioned, I have connected via ethernet I have disabled WiFi and restarted several times with no permanent and stable solution.

Do you have any other ideas?

Thanks

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Hi @Vikki51  

i would suggest you create a new thread detailing your issues and the troubleshooting steps you have already carried out so that we can escalate your post to the online sky community support team 

[GD1]

@Jporch316  Post moved and request thread title updated to reflect posters issue

[GD1]

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@Vikki51 wrote:

As I mentioned, I have connected via ethernet I have disabled WiFi and restarted several times with no permanent and stable solution.

Do you have any other ideas?

Thanks

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Where did you mention this as this is the only post I can find from you.  Please be aware you're not contacting Sky customer services so no one here will know of any previous conversations you've had with them.

[Jporch316]

@Vikki51 

I have escalated your post to the online sky community team 

please see below link for more details on how this works 

Sky escalations

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Vikki51]

Thank you, this is much appreciated