@HavencroftKev wrote:
I watch live TV all the time and no issues for me.
I am now coming up to a year of moving from Sky Q to Sky Stream.
I do not have any of these freezing or restart issues.
On my Sky broadband Ultrafast + (500Mbps), I get the following average when running a speed test from a desktop via ethernet to a router;
Latency 4-5ms, 523-525 Mbps download, 72-74 Mbps upload.
I find that;
HD = Watching any live TV, On demand or cloud recordings - 6-7 Mbps per puck.
UHD = Watching any live TV, On demand or cloud recordings - 11-12Mbps per puck.
Do notice a couple of Mbps extra per puck when using the live sync option.
It all averages out from my frequent testing with the Sky Puck Netflix speed test between 290-330Mbps.
Of course that kind of speed is not needed, but may help in a busy bandwidth household.
For me, the Pucks have been very reliable on wifi.
So it seems with Sky recommended, is not far off the mark in the Sky help page link below;
Recommended minimum broadband speed of 25Mbps.
Or 30Mbps if you add an extra Sky Stream puck or to watch in UHD.
Sky Stream FAQs | Sky Help | Sky.com
Plus, always worth repeating that have found the following advice customers on here and others I have helped outside of the community have helped for any related intermittent issues, much as Sky also detail in the linked article below.
As with varying broadband connectivity, every household is different so it's worth always doing a local sense check.
As I mentioned above having good broadband, along with a reliable local household network is key.
Make sure you have a good 6-8 inches free on all sides of the puck.
Do not stack the puck on top of any other device.
Best not to sit it on a glass shelf. Wood is generally the best.
Make sure the puck is in the open, not tucked away in a cabinet or sat directly behind the TV.
Make sure you have no other devices that can cause interference closeby, like cordless phones, radiators, baby monitors, microwaves and the like. Perhaps even some sticks like a Roku.
Use the Sky supplied hdmi cable or a high speed equivalent one.
Plus, change both your pucks to following recommended settings set in Settings>
Turn wifi OFF under Network (f connected via ethernet).
Set Network standby mode to ON and Overnight power saving is OFF.
Also, it's worth at least once a week doing a Sky Puck settings restart;
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete
https://www.sky.com/help/home/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-...
Sky Community Superuser. What is a Superuser?
Click here to find outSky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q.
Click here to read
