Error code 5256 showing on amazon prime

[TW88]

Error code 5256 on Amazon prime. Restarted my router and tv multiple times but still showing error.

Can you help?

[Alastair1874]

Hi, 

I subscribed to Premier Sports through Amazon. When I tried to watch prime through my sky puck it is showing a 5256 fault. I've turned off TV, puck and router. Nothing has made a difference. Not sure if it is the premier sport subscription that has caused the issue. I can get Prime through my tv. Anyone any ideas? 
thanks 

[cardiff]

I have the same issue. 

[Rebecca157]

Same for me.  Sky say all is ok, but obviously it isn't.

[Bexiain]

Mine is the same, following

[Trevor22-04]

Having the same problem but just on one of the sky stream pucks . Did any one get a solution .

[MarkyMarkMark]

Same problem 😞

Tried reboot and refresh apps on Sky puck  but nothing works. Amazon Primecstill works through my TV app.

[MarkyMarkMark]

Same problem 😞

Tried reboot and refresh apps on Sky puck  but nothing works. Amazon Prime still works through my TV app.

I have normal Prime subscription 

[Shaun631]

Same error message. I can watch prime thru my tv so obviously an issue on the Puck

[Jonno774]

Hi. Exactly the same for me since yesterday. 

Amazon support can't help and only tell you the usual guff - Restart device, uninstall/reinstall. But as far as I can tell there is no way to uninstall and reinstall on Sky stream. Websearches say go to 'app' menu.... but I don't see an app menu! I have pressed the refresh all option. 

All other apps/tv are working. It's just Prime. 

I bet Sky wont refund any Prime subs you loose out on depending how long this lasts for! Been over 12hrs since I first noticed. 

[Johnsmith247]

I have recently upgraded to sky fibre, I'm using sky stream and have been for the last 2 years without issue, as soon as he upgrade to fibre occurred my prime video app showed the error message 5256.

i have tried everything from disabling sky shield to resetting and refreshing the apps, yes I've also turned it on and off.

anyone had this issue or know how to resolve?

[Anonymous]

This seems to be a relatively reproducable problem and there's an existing thread for it here.

[MikeTHFC]

Having exactly the same problem.  Come on Sky and acknowledge this issue and get it fixed ASAP.  Very frustrating as can access Prime on everything else except with the Puck

[Chloe-W22]

Hi all, and if you're new here welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related. 

I'm sorry to see you're having a problem with the Amazon Prime Video app, we're now investigating this with Amazon in the mean time can you explain a little more when the error appears? Is this straight away upon launch, when you're navigating menus, or watching content?

As much detail is really helpful!

[Asher18]

I am having exactly the same problem Error code 5256 with my Sky stream puck. I have tried all the self help given from restarting router to refreshing apps. Come on Sky time to get this sorted !! We don't only pay a subscription to Amazon but also you Sky for the pleasure of this inconvenience. Amazon Prime app works on any other device but the puck !!!!