Sky sports kissing, second puck not ordered and phone line not working

[Michael0845]

Hi. I signed up to sky this week and regretting it. Can't even ring sky to get problems sorted as no phone number available. 1.As part of signing up I was meant to geyt sky sports for free for 3 months, that has not happened. When i click ok sky sports it asking me to upgrade. 2. The agent was meant to order a second puck for our second room and he didn't so I have ordered that myself now and no idea when the puck is due to arrive as it is not showing up in My Orders! And my landline phone is still not working - an agent was due to contact me yesterday at lunchtime and that never happened. I am so disappointed with the whole set up and process, very frustrating. Please advise how these issues cam be sorted.

[mikealanr]

Hi @Michael0845 

We are fellow subscribers here on the community. You will need to call Sky for them to advise where things are up to with openreach etc and to action the sports enablement etc.

You can find a number for Sky on this page: https://www.sky.com/help/home scroll down to need more help. You will find an 0333 number. Unfortunately the forum software doesn't allow us to post numbers.

The other thing you can do is make a complaint. See: https://www.sky.com/help/articles/how-to-make-a-complaint

Alternatively I can escalate you post to Sky's community team, however this isn't instant.

MikeAlanR