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Discussion topic: Continue watching not working

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This message was authored by Darren10202 This message was authored by: Darren10202

Continue watching not working

Hello, I have 4 sky streams , one is connected to my router. On all of them continue watching has stopped working, 

 

how do I fix it 


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This message was authored by Fothergill1 This message was authored by: Fothergill1 Answer

Re: Continue watching not working

Posted by a Superuser, not a Sky employee. Find out more

@Darren10202  Firstly I would reboot the offending pucks by unplugging them for a minute and plugging them in again.

 

If that hasn't helped have a look at the "Data & Personalisation" and make sure the toggle for "Enable Product Analytics, Personal Recommendations and Profiling" at the bottom of the page is on (i.e. blue). 

 

To find this sign into your My Sky account and select the small head and shoulders icot (top right) and then select My Details.  Data & Personalisation will be one of the options.

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This message was authored by Fothergill1 This message was authored by: Fothergill1 Answer

Re: Continue watching not working

Posted by a Superuser, not a Sky employee. Find out more

@Darren10202  Firstly I would reboot the offending pucks by unplugging them for a minute and plugging them in again.

 

If that hasn't helped have a look at the "Data & Personalisation" and make sure the toggle for "Enable Product Analytics, Personal Recommendations and Profiling" at the bottom of the page is on (i.e. blue). 

 

To find this sign into your My Sky account and select the small head and shoulders icot (top right) and then select My Details.  Data & Personalisation will be one of the options.

------------------------------------------
If my post has solved your issue please mark as an "Answer"
If it has helped please give it a "Like"
Darren10202
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This message was authored by Darren10202 This message was authored by: Darren10202

Re: Continue watching not working

Did what you said didn't make any difference 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Continue watching not working

Posted by a Superuser, not a Sky employee. Find out more

@Darren10202 wrote:

Did what you said didn't make any difference 


Try toggling "Enable Product Analytics, Personal Recommendations and Profiling"  to Off, and click save. Wait a few minutes then toggle it back on and click save.

 

It may take a couple of days for the continue watching rail to start populating again but it should.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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Darren10202
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This message was authored by Darren10202 This message was authored by: Darren10202

Re: Continue watching not working

Thanks very much all, it's now working again. Not sure why those settings changes. 

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