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Discussion topic: Asked to update subscription

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This message was authored by Ffren255 This message was authored by: Ffren255

Asked to update subscription

I subscribe to Sky Stream but when accessing Discovery + I can see what available but when I try to access individual screens I'm being asked to update my subscription. Can someone please help.

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This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Asked to update subscription

How did you activate the Discovery+ service on the Puck?

 

Are you using an old or new Discovery+ account?

Exiled in HH
Ffren255
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This message was authored by Ffren255 This message was authored by: Ffren255

Re: Asked to update subscription

Activated through the QR code but I have since signed out and signed in again through the website but no joy. It's a new Discovery app.

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Asked to update subscription

Did you mean new Discovery account rather than app... did you use the same email address for Discovery+ as the Sky account?

 

Does your Sky account show Discovery+ is activate?

 

Can you log onto the Discovery+ website .... does it show you are subscribed?

Exiled in HH
This message was authored by Nigel19076 This message was authored by: Nigel19076

Re: Asked to update subscription

I have a similar problem, Sky have informed me, that they are aware of the problem and are working ( Very slowly ) with Discovery to solve it.

No time line was given.

Tim
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