Continue watching not working

[Darren10202]

Hello, I have 4 sky streams , one is connected to my router. On all of them continue watching has stopped working, 

how do I fix it 

[Fothergill1 · Accepted solution]

@Darren10202  Firstly I would reboot the offending pucks by unplugging them for a minute and plugging them in again.

If that hasn't helped have a look at the "Data & Personalisation" and make sure the toggle for "Enable Product Analytics, Personal Recommendations and Profiling" at the bottom of the page is on (i.e. blue). 

To find this sign into your My Sky account and select the small head and shoulders icot (top right) and then select My Details.  Data & Personalisation will be one of the options.

[Darren10202]

Did what you said didn't make any difference 

[MarkGoldsmith]

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@Darren10202 wrote:

Did what you said didn't make any difference 

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Try toggling "Enable Product Analytics, Personal Recommendations and Profiling"  to Off, and click save. Wait a few minutes then toggle it back on and click save.

It may take a couple of days for the continue watching rail to start populating again but it should.

[Darren10202]

Thanks very much all, it's now working again. Not sure why those settings changes.