Channel changing

[Rookey007]

Not sure if it me but i just seem notice when we change channel it takes about 2-5 seconds to change over when i think on sky q it was pretty instant?

[Mister_Dalek]

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@Rookey007 wrote:

Not sure if it me but i just seem notice when we change channel it takes about 2-5 seconds to change over when i think on sky q it was pretty instant?

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It shouldn't really take that long. A couple of seconds at most is the standard time it should take. 

Have you rebooted your puck recently? Is your broadband speed sufficient and stable enough? 

[Rookey007]

But is it slower than Sky q?  My speed is brilliant puck is hard wire to my Sky Router I just moved to sky broadband yesterday was with plus net before

[Mister_Dalek]

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@Rookey007 wrote:

But is it slower than Sky q?  My speed is brilliant puck is hard wire to my Sky Router I just moved to sky broadband yesterday was with plus net before

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Yes, it's fractionally slower than Sky Q. 

[Rookey007]

But in theory  it should be about 2 seconds

[Mister_Dalek]

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@Rookey007 wrote:

But in theory  it should be about 2 seconds

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Yes. If it's taking significantly longer then you need to give the puck a reboot, check your network connection and run a network check from the get help menu on the Netflix app. This will tell you the actual broadband speed being received by the puck. 

[TimmyBGood]

@Rookey007 

For Stream to 'change channel' it has to request, receive, buffer and output video from a new data source.

Q already has all possible live channel content falling simultaneously on the dish, and so switching can be almost instantaneous.