Amazon Prime and Sky Puck

[F4RR]

Agreed. I assume you didn't actually get any help then?

Hi @bpwilliams72, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 

[Chrisdug1]

Ive had the same issue. Prime works on my firestick but not as convenient as having it on sky but every time I try and load a video I get an error message. Been through all the troubleshooting and I've just factory reset my puck but it still has the same error. Ive seen sky order to escalate to a chat but doubt that will help. Just fix it sky.

[Hunter2660]

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To be honest I always used my Firestick when I had Stream. It was easier to keep track on what you were viewing as the Stream puck didn't add stuff from Prime to my playlist. (It didn't with me anyway).

[MrsH2019]

Currently having this exact same issue! But when speaking to sky they've said they're not aware of any other issues, well the posts on this thread alone speak for themselves! This hasn't worked on one of my pucks for 3 days now, but works fine on another puck in another room further away from the router! At a loss as to how to fix it been passed from pillow to post! Even asked for an engineer visit or a new puck! Both requests denied as have to wait yet another 24 hours for an update! 

Like other posts advise the app loads, I can view the trailers and the advert then as soon as the advert finishes it comes up with something went wrong!! 

Has anyone managed to get this resolved yet?? 

[Hunter2660]

Interesting. Is there anyone with ad free Prime having the same issue. It seems the Stream puck has difficulties with inserted ads on a lot of the apps. 

[LJB-C]

Good morning @MrsH2019, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[GTAC41]

I'm having the same issue as everyone above, it's working on Sky Glass but not on the puck (different TV) has anyone had any feedback from Sky or does anyone have a quick fix for this issue? 

[CarelessCoder]

Hello, I didn't reply quick enough sorry. For the moment I am using my tv's Amazon prime app that works fine. 

[Brill+Gill]

Hi @GTAC41, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Popette+Mummy]

I am also having the same issue anview of how to solve it ??

[bpwilliams72]

Mate - I have tried this and  you've not bothered answering. If you are going to advise people doing this - and it seems a widespread problem - you need to actually answer.

[bpwilliams72]

Also, can you explain why Sky employees are apparently telling people they are unaware of others having issues when this thread alone shows it is happening on multiple occasions?

[DRUSSELL]

Same here. Driving me mad having done all resets and still not working 

[DRUSSELL]

Dear Sky. Instead of dealing with individuals why not post a resolution to this problem so we can all benefit??

[N_chill]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141