Amazon Prime app not working on sky stream!

[MrsH2019]

My amazon prime wont play any content through one on my sky stream packs! I have two the one furthest away from our router works fine and the one closest to the router (right opposite it) wont work, it will open the app play a trailer the 40 second advert then just displays the message something went wrong! I'm going round in circles and been passed from pillar to post, no one seems to know the cause of the issue, I've asked for an engineer to investigate and even a new puck box to try but nothing off sky! They just keep advising to wait 24 hours, well I'm on day 3 of it not working, lost cound how many system resets, app refreshes, TV/box/router knocked on and off!! Has anyone else had this issue and if so please how was it resolved??

[LJB-C]

Good morning @MrsH2019, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[DRUSSELL]

Same here. Driving me mad having done all resets and still not working 

[N_chill]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Garym5]

I've been having the same problem. Even called amazon direct and all they suggested was what I had already done......switch off switch back on again. They even suggested I clear my cache from my tv but I don't think that's possible (if it is I can't find how to do it)

[Caro78]

Been trying to watch new Clarkson's Farm fir 3 days now. Programmes will not load. Just keep getting 'something went wrong' message. So frustrating! Rebooted the box, refreshed the app and signed out and back in. Nothing working 

[Allan95]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[DRUSSELL]

Has anyone actually heard from Sky re the 'escalated' problem?

[Garym5]

I've heard nothing so will be giving them a call. Wasn't hopeful that there would be any response from Sky via here......though knowing it wasn't just me this was happening to was a nice 

[Jackrussell]

Any sign of a fix being applied by Sky? We're not getting use of our Amazon subscription while this persists.

[Angel_Aka]

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@Jackrussell wrote:

Any sign of a fix being applied by Sky? We're not getting use of our Amazon subscription while this persists.

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The Prime Video app tends to be available on most TV operating systems so your smart TV will likely have it already installed. You can sign in to it on there or on any streaming device and watch any Prime Video shows you like. Prime Video is not part of the Sky TV subscription - they merely offer the app (when it works) so you can use the service on any device. 

[lainys]

Hi there @Jackrussell , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[MrsH2019]

Nope 😂🙈 what a waste of time!

[Jpw2]

I'm also having the same issues and have followed all advice - it's driving me mad. Please help

[Coley-W95]

Hi @Jpw2 welcome to the Community forum. Sorry to see that you're experiencing issues with the Amazon Prime app on Sky Stream. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141