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Discussion topic: Sky Stream not playing after install

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This message was authored by: mikeatkns

Message posted on ‎06 Aug 2026 02:49 PM

Sky Stream not playing after install

I've recently received my sky stream puck and set it up as advised but it keeps cutting out and freezing on me. Most of the time this is the screen just going black and losing both picture and sound, seconds or minutes after it loads to the home menu. I received this yesterday and as a result have not been able to watch any TV yet!!

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This message was authored by: GD1

Message posted on ‎06 Aug 2026 02:51 PM

Re: Sky Stream not playing after install

Posted by a Superuser, not a Sky employee. Find out more

@mikeatkns  Is the puck connected over wifi?   On the stream puck open the Netflix app, go to Get Help and run connection test, what speed is being reported?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: mikeatkns

Message posted on ‎06 Aug 2026 02:52 PM

Re: Sky Stream not playing after install

Yes, the puck is connected over wifi. The screen doesn't stay on long enough before blacking out for me to get to Netflix settings!

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This message was authored by: MarkGoldsmith

Message posted on ‎06 Aug 2026 03:00 PM

Re: Sky Stream not playing after install

Posted by a Superuser, not a Sky employee. Find out more
@mikeatkns wrote:

Yes, the puck is connected over wifi. The screen doesn't stay on long enough before blacking out for me to get to Netflix settings!

In that case i'd recommend pluging in an ethernet cable, then open the settings on the puck and turning the Wifi off.

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