It might just be the way it is worded, does anything appear here:
https://www.skystore.com/n/amyo/my-account/my-orders
If nothing shows then I would get in touch with Sky Store support regartding this, they have a live chat you can use that is available from 11am-7.30pm each day and can be found here:
https://www.skystore.com/help/contact-us
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