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Discussion topic: Wrong format purchased

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This message was authored by Mr_Tony This message was authored by: Mr_Tony

Wrong format purchased

Hi

ive purchased a film from the sky store in what I thought was HD, it's downloaded in standard format. I cannot find anyway of downloading it again in HD, can anybody advise 

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This message was authored by caesarome This message was authored by: caesarome

Re: Wrong format purchased

Posted by a Superuser, not a Sky employee. Find out more

Was it a Buy and Keep or a rented film ?

 

Tjhe way to fix this is to delete the SD version, then delete it again from the deleted folder as this will then allow you to download the HD version but you do need to make sure that you will not be charged again for it.

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