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Discussion topic: Wrong format purchased
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This message was authored by: Mr_Tony
Message posted on 25 Dec 2023 11:50 AM
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Wrong format purchased
Hi
ive purchased a film from the sky store in what I thought was HD, it's downloaded in standard format. I cannot find anyway of downloading it again in HD, can anybody advise
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 25 Dec 2023 01:17 PM
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Re: Wrong format purchased
Was it a Buy and Keep or a rented film ?
Tjhe way to fix this is to delete the SD version, then delete it again from the deleted folder as this will then allow you to download the HD version but you do need to make sure that you will not be charged again for it.
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If you need help please provide as much information as you can
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