25 Dec 2023 11:50 AM
Hi
ive purchased a film from the sky store in what I thought was HD, it's downloaded in standard format. I cannot find anyway of downloading it again in HD, can anybody advise
25 Dec 2023 01:17 PM
Posted by a Superuser, not a Sky employee. Find out moreWas it a Buy and Keep or a rented film ?
Tjhe way to fix this is to delete the SD version, then delete it again from the deleted folder as this will then allow you to download the HD version but you do need to make sure that you will not be charged again for it.