Why cant i download harry potter

[Niall280882]

Harry potter is saying it requires uhdtv to download, showing purchased but I can't watch 

Have sky q package 

[GD1]

@Niall280882  Do you have the UHD package?

[Niall280882]

I don't, but surely sky have HP available more than UHD?

[GD1]

@Niall280882  You should be able to download in HD 

[Niall280882]

Not giving me the option, just a message "because of a technical issue it cannot be downloaded, please try again later."

Prior to this it was talking about understanding package.

[GD1]

@Niall280882 Try deleting the UHD version 1st, then try to download in HD

[mike+simmonds]

Hi @Niall280882 

When did you buy Harry Potter ? Was it a while ago ?

So far as I can see there is no Harry Potter in UHD to buy at the moment 

I'm just wondering- did you buy it a while ago when it was available- but now when you go to download it - Sky no longer have it for sale and so you can't download it

 Can you clarify when you bought it ? 

[mike+simmonds]

"Try deleting the UHD version 1st, then try to download in HD"

My concern @GD1 if he does that - is that he will get charged again for buying in HD 

[GD1]

---

@mike+simmonds wrote:

"Try deleting the UHD version 1st, then try to download in HD"

My concern @GD1 if he does that - is that he will get charged again for buying in HD 

---

Agree, however if it hasn't been watched would they still be charged?   Maybe a call to Sky is in order.

[mike+simmonds]

"Agree, however if it hasn't been watched would they still be charged?   Maybe a call to Sky is in order."

Although you don't get charged for unwatched rentals, you do get charged for unwatched "buy and keep "

Perhaps a chat with the Skystore team for @Niall280882 as you suggest @GD1 

https://www.skystore.com/n/hcus/help/contact-us 

[Niall280882]

 

 purchased today, yes not charged until watched but its not allowing to watch 

[mike+simmonds · Accepted solution]

Hi @Niall280882 

Ok. Your pictures haven't uploaded yet but if "purchased" today - I guess you have rented if it's UHD

So you won't be charged until you've watched 

If you want to delete the UHD version - delete it from your planner , then go to recordings / manage / deleted in your menu 

Then "delete forever"

Then you will be able to re rent in a different format (for example HD) 

[Niall280882]

Great advice.

Fixed and sorted.

Many thanks 

[mike+simmonds]

Hi @Niall280882 

If it's of any interest to you, I noticed there are some Harry Potter movies coming up on ITV this week   Philosopher's Stone is on this evening.