This discussion topic has been answered Discussion topic: Why cant i download harry potter
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Message posted on 03 Jul 2021 02:38 PM
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Harry potter is saying it requires uhdtv to download, showing purchased but I can't watch
Have sky q package
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Message posted on 03 Jul 2021 04:08 PM
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Hi @Niall280882
Ok. Your pictures haven't uploaded yet but if "purchased" today - I guess you have rented if it's UHD
So you won't be charged until you've watched
If you want to delete the UHD version - delete it from your planner , then go to recordings / manage / deleted in your menu
Then "delete forever"
Then you will be able to re rent in a different format (for example HD)
Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
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Message posted on 03 Jul 2021 02:45 PM
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Re: Why cant i download harry potter
@Niall280882 Do you have the UHD package?
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 03 Jul 2021 02:48 PM
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Re: Why cant i download harry potter
I don't, but surely sky have HP available more than UHD?
Message posted on 03 Jul 2021 02:48 PM
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Re: Why cant i download harry potter
@Niall280882 You should be able to download in HD
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 03 Jul 2021 02:58 PM
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Re: Why cant i download harry potter
Not giving me the option, just a message "because of a technical issue it cannot be downloaded, please try again later."
Prior to this it was talking about understanding package.
Message posted on 03 Jul 2021 03:01 PM
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Re: Why cant i download harry potter
@Niall280882 Try deleting the UHD version 1st, then try to download in HD
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 03 Jul 2021 03:06 PM
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Re: Why cant i download harry potter
Hi @Niall280882
When did you buy Harry Potter ? Was it a while ago ?
So far as I can see there is no Harry Potter in UHD to buy at the moment
I'm just wondering- did you buy it a while ago when it was available- but now when you go to download it - Sky no longer have it for sale and so you can't download it
Can you clarify when you bought it ?
Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
Message posted on 03 Jul 2021 03:10 PM
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Re: Why cant i download harry potter
"Try deleting the UHD version 1st, then try to download in HD"
My concern @GD1 if he does that - is that he will get charged again for buying in HD
Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
Message posted on 03 Jul 2021 03:13 PM
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Re: Why cant i download harry potter
@mike+simmonds wrote:"Try deleting the UHD version 1st, then try to download in HD"
My concern @GD1 if he does that - is that he will get charged again for buying in HD
Agree, however if it hasn't been watched would they still be charged? Maybe a call to Sky is in order.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 03 Jul 2021 03:19 PM
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Re: Why cant i download harry potter
"Agree, however if it hasn't been watched would they still be charged? Maybe a call to Sky is in order."
Although you don't get charged for unwatched rentals, you do get charged for unwatched "buy and keep "
Perhaps a chat with the Skystore team for @Niall280882 as you suggest @GD1
https://www.skystore.com/n/hcus/help/contact-us
Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
Message posted on 03 Jul 2021 03:50 PM
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Re: Why cant i download harry potter
purchased today, yes not charged until watched but its not allowing to watch
Message posted on 03 Jul 2021 04:08 PM
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Hi @Niall280882
Ok. Your pictures haven't uploaded yet but if "purchased" today - I guess you have rented if it's UHD
So you won't be charged until you've watched
If you want to delete the UHD version - delete it from your planner , then go to recordings / manage / deleted in your menu
Then "delete forever"
Then you will be able to re rent in a different format (for example HD)
Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
Message posted on 03 Jul 2021 04:24 PM
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Re: Why cant i download harry potter
Great advice.
Fixed and sorted.
Many thanks
Message posted on 04 Jul 2021 04:24 PM
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Re: Why cant i download harry potter
Hi @Niall280882
If it's of any interest to you, I noticed there are some Harry Potter movies coming up on ITV this week Philosopher's Stone is on this evening.
Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
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