Why can’t I see my purchase on SkyQ box?

[JackBilly]

I purchased Curb your Enthusiasm box set 1-12 through SkyStore.com on my iPhone, selected 'send to box' several times, but it has not appeared on my SkyQ boxes...I've checked the devices/account/recordings etc and still no sign. Any ideas? 

[caesarome]

It should be in recordings > purchases so does it all with your other purchases show up via your online account ?

[JackBilly]

All my other purchases are there in the recordings section on the SkyQ box (they are all movies purchased via the SkyQ box) - it's just this one that isn't...

[caesarome]

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us