Discussion topic: Why can’t I see my purchase on SkyQ box?

This message was authored by: JackBilly · ‎13 Oct 2024

I purchased Curb your Enthusiasm box set 1-12 through SkyStore.com on my iPhone, selected 'send to box' several times, but it has not appeared on my SkyQ boxes...I've checked the devices/account/recordings etc and still no sign. Any ideas?

This message was authored by: caesarome · ‎13 Oct 2024

It should be in recordings > purchases so does it all with your other purchases show up via your online account ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

This message was authored by: JackBilly · ‎13 Oct 2024

All my other purchases are there in the recordings section on the SkyQ box (they are all movies purchased via the SkyQ box) - it's just this one that isn't...

This message was authored by: caesarome · ‎13 Oct 2024

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

Discussion topic: Why can’t I see my purchase on SkyQ box?

Why can’t I see my purchase on SkyQ box?

All Replies

Re: Why can’t I see my purchase on SkyQ box?

Re: Why can’t I see my purchase on SkyQ box?

Re: Why can’t I see my purchase on SkyQ box?

Was this discussion not helpful?

Search Sky Community

Start a new discussion