@Dissatisfied+0653 wrote:
I have already posted this but I would really like Mike Simmonds, as super user, to answer following with a technical employee...
Thanks Mike+Simmonds, can you or better still a Sky employee explain what is different between standard Sky Cinema (has subtitles) download, a recording from Sky Movie channel (has subtitles), Store Buy and Keep (AT LONG LAST HAS SUBTITLES) and Sky Rentals (bugger all subtitles)
Hi @Dissatisfied+0653
Superusers are just (usually longstanding) customers who try where we can to offer support and suggestion to customers who post on here. We usually have areas we specialise in but we only know what we know.
I am honestly not aware of the reason , (technical, licencing or otherwise) for subtitles being absent for so long on Skystore titles. I certainly agree that their recent partial introduction is long overdue.
We sometimes see Sky employees on here but the forum is not a place where you will be sure of a reply from Sky.
The link below is probably the best way for you to go if you would like to ask them directly.
Hope that helps. Please do post an answer if you get one. Good luck
https://www.sky.com/help/articles/how-to-make-a-complaint
edit: I forgot to mention, if you would like to tag someone in to a post you write (to increase the chance they see it) - if you type the @ symbol, a list of people who have recently posted in the thread pops up - and you can choose one or more by clicking on their name.