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Discussion topic: Sky store registered devices

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This message was authored by Magic3 This message was authored by: Magic3

Sky store registered devices

How do I find out which device is which please on sky store registered devices as they are all named the same,and I don't want to delete the wrong tv. 

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This message was authored by mike+simmonds This message was authored by: mike+simmonds

Re: Sky store registered devices

Posted by a Superuser, not a Sky employee. Find out more

Hi @Magic3 

 

When you sign in to your Sky store account here 

 

https://www.skystore.com/n/aacc/my-account/account 

 

and having clicked on your name - then My account - then devices. 

Do you not see your TVs named individually in the list ?

 

edit : something like this 

 

IMG_8308.png

 

 

 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

Magic3
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This message was authored by Magic3 This message was authored by: Magic3

Re: Sky store registered devices

No mine says my name followed by RTD and they all say the same 

This message was authored by mike+simmonds This message was authored by: mike+simmonds

Re: Sky store registered devices

Posted by a Superuser, not a Sky employee. Find out more

Understood @Magic3 

 

Well in the worst case scenario you can add one device back each month. 

I honestly don't know if you remove a device (then find out you should not have) then try to re add the same device - if it counts as your one for the month. 

It would probably be worth you contacting the Skystore team directly for clarification. 

 

livechat opens next at 11am Tuesday. 

https://www.skystore.com/n/hcus/help/contact-us 

 

Hope they resolve it for you. 


 

 

 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

Magic3
Topic Author
This message was authored by Magic3 This message was authored by: Magic3

Re: Sky store registered devices

Thank you I will give sky a ring 

This message was authored by mike+simmonds This message was authored by: mike+simmonds

Re: Sky store registered devices

Posted by a Superuser, not a Sky employee. Find out more

My experience @Magic3 - if you happen to be free about 10.58am. Try the live chat and you might get through quickly when they open. 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

Magic3
Topic Author
This message was authored by Magic3 This message was authored by: Magic3

Re: Sky store registered devices

Thanks Mike I fell asleep but I went on live chat yesterday and i didnt get anywhere said they were putting me onto another dept who didn't get back to me 

This message was authored by mike+simmonds This message was authored by: mike+simmonds

Re: Sky store registered devices

Posted by a Superuser, not a Sky employee. Find out more

That's so annoying and frustrating @Magic3 

 

The only thing I can suggest - some of us on here have an option to escalate a post such as yours.  I'll do that now and hopefully Sky will contact you directly through this forum to offer help. 

look out for and respond to a coloured speech bubble popping up on this forum during the day offering help. Hope this works 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Sky store registered devices

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to @Magic3 to chat.

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Sky store registered devices

When you added a device you can rename it.

 

I think the slots are allocated oldest in the first slot on the left😉

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Magic3
Topic Author
This message was authored by Magic3 This message was authored by: Magic3

Re: Sky store registered devices

Oh that's helpful thank you 

Magic3
Topic Author
This message was authored by Magic3 This message was authored by: Magic3

Re: Sky store registered devices

Thanks @Exiled-in-HH @I am going to delete one now based on the oldest being first on the left. Thanks everyone who has replied to me I am going to end this discussion now 

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