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Discussion topic: Can't view my purchased film on SKY Glass

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This message was authored by Clamjamfrie This message was authored by: Clamjamfrie

Can't view my purchased film on SKY Glass

I am a novice at using Sky Glass and Sky Store, so I suspect my problem reflects my lack of understanding.  Any help would be much appreciated. 

 

Three days ago I decided to purchase a film for £13.99 on SkyGlass.  Going into SkyStore and clicking on the film I was taken to a series of steps page.  It asked me to copy a QR or go to the Sky Store website.  Using my iPhone, I went online and entered the required site.  I was successuly taken though steps and purchaed the film and indeed received consirmation by email.  I thought all was going well. 

 

I went back into Sky Glass and initially was taken through the same stages.  I was given a code, but when I then tried to use the code to access my film, i got feedback saying it was not recognised.  I wont bore you will all the other approaches I tried.  It became clear I dont know what to do.  I wondered if the issue was because my purchase was on one device, my iPhone, but I tried to view on a different device, Sky Glass. But really I am stuck. Sky have my £13.99 but I dont have a film!  Can anyone advise me what to o?

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This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Can't view my purchased film on SKY Glass

Logon to www.Skystore.com

 

> then select My Library .... is your movie listed?

 

> then select your account by click in you name (top right)

 

> then select Account > Devices

 

> what devices are listed?

Exiled in HH
Clamjamfrie
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This message was authored by Clamjamfrie This message was authored by: Clamjamfrie

Re: Can't view my purchased film on SKY Glass

Many thanks for advice.

 

Problem now fixed!

 

@Exiled-in-HH

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