Discussion topic: Sky Box Sets

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Last night we couldn't download the remainder of our box set we were watching. Error message saying network fail. Broadband working fine. Can't find a telephone number to contact Sky for help. When my contract is up I think Sky might be out. Can anyone help please.

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I'm assuming this is a sky store purchase of a box set

If so you could contact the Skystore team here

https://www.skystore.com/n/hcus/help/contact-us

Can you download anything from your box (eg something from catchup) or is the problem just with this box set ?

Have you tried a simple "Power off at the mains. Wait 1 minute. Power back on" with your Sky box. That often fixes random errors like this

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users

Have a look at Maximising the sound quality of your Sky Soundbox

Thank you. Just got it back on the second time switching off and then on.

Thanks for confirming @VfRidgers

hope it's a good box set 🙂

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users

Have a look at Maximising the sound quality of your Sky Soundbox

Game of Thrones. Fantastic. 3rd time niw.

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