Missing Sky store voucher. Never received

[GerryS23]

I am despairing on this subject having phoned Sky numerous times and not had a reply or resolution.

Ordered a paper sky £10 voucher on the 25/10/2020 using the piggybank data rolled over in the account.

It's never arrived. Sky don't seem to be able to find it on the account and resend it even though I have provided the email details containing the accessory order serial number.

Is there a specialist telephone number to call that will actually be able to resolve? I just need the one not received cancelled and a new one sent out. 

This seems to be a massive ask of all Sky Customer service advisors.

Help

[caesarome]

@GerryS23 

I have escalated your post to Sky you may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

[GerryS23]

I just need someone to replace the unreceived voucher. I've done 5 phone calls and one live chat with a sky store advisor that told me he couldn't find it and to call Sky again....so frustrating. If this can be sorted I'd be grateful and a little amazed 😄

[GerryS23]

Oh dear, still no further on. He could see the voucher had expired but couldn't action a replacement. Got another tel number to call which I'd called earlier along with a live chat....still no further forward. Still 25GB down on my data with nothing to show for it. Absolute shambles. This customer service is so bad.

[mike+simmonds]

Is it worth trying for a different solution @GerryS23 

It may be the problem here is that they can't find a way in their system to issue a new voucher 

Might it be worth trying one more live chat or contact with Skystore team, to say - this is what happened - will they resolve it by crediting one free movie (of your choice).  Maybe there is more chance that's something within the options available to them. 

https://www.skystore.com/n/hgst/help/faq/getting-started 

hope you get this resolved 

[Jodielou87]

Same here! 

[caesarome]

@Jodielou87 

As per the post above I would try contacting Sky Store support:

https://www.skystore.com/help/contact-us