Sky Box Sets

[VfRidgers]

Last night we couldn't download the remainder of our box set we were watching. Error message saying network fail. Broadband working fine. Can't find a telephone number to contact Sky for help. When my contract is up I think Sky might be out. Can anyone help please. 

[mike+simmonds]

Hi @VfRidgers 

I'm assuming this is a sky store purchase of a box set 

If so you could contact the Skystore team here 

https://www.skystore.com/n/hcus/help/contact-us 

Can you download anything from your box (eg something from catchup) or is the problem just with this box set ? 

Have you tried a simple "Power off at the mains. Wait 1 minute. Power back on" with your  Sky box. That often fixes random errors like this 

[VfRidgers]

Thank you. Just got it back on the second time switching off and then on. 

[mike+simmonds]

Thanks for confirming @VfRidgers 

hope it's a good box set 🙂

[VfRidgers]

Game of Thrones. Fantastic. 3rd time niw.