Renting a uhd movie by accident

[Kelz275]

Hello I rented the new minion film for my kids however I selected uhd not realising my TV doesn't support that 🤦🏼‍♀️will I be charged if I haven't watched it? If I won't be charged then I will download the normal definition I just didn't want to be charged twice.

[caesarome]

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@Kelz275 wrote:

will I be charged if I haven't watched it?

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No you will not be charged as you didn't start to watch it so delete it then delete it again from the deleted folder and once you have done this you can then rent the HD version.

[Kelz275]

Hi for some reason when I delete it it just redownloads it in uhd when I go to the movie 

[caesarome]

Did you do this (bit in bold):

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@caesarome wrote:

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No you will not be charged as you didn't start to watch it so delete it then delete it again from the deleted folder and once you have done this you can then rent the HD version.

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