Unable to purchase movie

[Katylouise89]

: Insufficient credit on viewing card message on movie rental using sky q

[mike+simmonds]

Hi @Katylouise89 

This happens a lot. It's just where a credit limit hasn't been agreed between you and Sky. You just have to contact them (live chat opens at 11am) to agree an amount. They will usually fix your problem there and then. This is a good link

https://www.skystore.com/n/hcus/help/contact-us 

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 

[Lisa-P1987]

Update - spoken to Katylouise89, we reset the credit limit and they are back to being able to purchase. 🙂

[Sophiejanee]

Same issue called yesterday to get sorted still cant purchase can this be sorted please 

[mike+simmonds]

Hi @Sophiejanee 

Usually the best way to resolve this is with a livechat to the Skystore team

they are open now and until 7.30pm

https://www.skystore.com/n/hcus/help/contact-us 

[Sophiejanee]

Would love to say helped but no response even on a so called live chat shocking response for a sky customer again 

[caesarome]

Just stay on there for as long as you can or give them a call via the phone option shown.