Refund for Sky Store

[Perpatung]

Hei

I was sent a redeem code as a Sky gift but when I tried to redeem at point of payment there was no option to do so. 

I am now charged £9.99 when it should have been free.

Please advise as soon as possible.

[caesarome]

As we are customers here only then all we can advise you is to get in touch with Sky Store support. They have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

The redeem code itself can only be used via your online account here:

www.skystore.com/redeem

And so any purchase you can make must be online only. Buy and Keep films can then be sent to your Sky Q box but rented films can not.

[MightyQuinn]

Hi @Perpatung   I would contact Sky Store Sky Store help | Sky Help | Sky.com

[mike+simmonds]

Hi @Perpatung 

Do follow the advice from the others for your refund request. 

For future though - you don't redeem your code at the point of payment- when you login to Skystore online - at the bottom left of the menu you will see an option saying "Redeem Voucher"

Thats what you select before you do your purchase. 

[mike+simmonds]

This page 

 

[Perpatung]

Thank you very much to the helpful replies and advice. I will be contacting Sky tomorrow via the online chat on their work days.

Much appreciated. I will keep you updated on the progress.

[Perpatung]

Here's an update from my initial query and upon receiving the helpful advice from the community: 

I did go onto the live chat however as it's answered by autobots I was directed to contact the helpline and speak to an agent. I'm pleased to say that although I was not able to be refunded the whole amount, SKY kindly refunded a partial amount and I am still able to claim the gift voucher till 1/7/23. So it's a win win for me. Thank you SKY and its community. Much appreciated.