This discussion topic has been answered Discussion topic: Need to cancel a uhd download and continue with a non UHD download. Help please.

This message was authored by: Miken99 · ‎16 Sep 2023

How can a cancel a paid for film, Barbie, in UHD, and then get it in HD. Cannot view on my TV. Help please

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This message was authored by: Laing1 · ‎16 Sep 2023

@Miken99 wrote:

How can a cancel a paid for film, Barbie, in UHD, and then get it in HD. Cannot view on my TV. Help please

@Miken99 You are not charged for the film until you watch it. So just delete the one in UHD then download the HD version

I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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This message was authored by: Laing1 · ‎16 Sep 2023

@Miken99 wrote:

How can a cancel a paid for film, Barbie, in UHD, and then get it in HD. Cannot view on my TV. Help please

@Miken99 You are not charged for the film until you watch it. So just delete the one in UHD then download the HD version

I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

This discussion topic has been answered Discussion topic: Need to cancel a uhd download and continue with a non UHD download. Help please.

Need to cancel a uhd download and continue with a non UHD download. Help please.

Re: Need to cancel a uhd download and continue with a non UHD download. Help please.

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Re: Need to cancel a uhd download and continue with a non UHD download. Help please.

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