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I've ordered a movie by accident, I need a refund 🤦🏼‍♀️

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It's as @MightyQuinn says - providing it's a rental made on your Sky Q box.

if it's a buy and keep bought on any device , or if it's a rental made online you get charged irrespective of if you view it or not.

if you need to contact the Skystore team - livechat opens next at 11am tomorrow

https://www.skystore.com/n/hcus/help/contact-us

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users

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Hi @Artie As long as you haven't tried to view it (even for a second), you will not be charged for it.

Sky Store – The Latest Movies Straight From The Cinema

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It's as @MightyQuinn says - providing it's a rental made on your Sky Q box.

if it's a buy and keep bought on any device , or if it's a rental made online you get charged irrespective of if you view it or not.

if you need to contact the Skystore team - livechat opens next at 11am tomorrow

https://www.skystore.com/n/hcus/help/contact-us

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users

Have a look at Maximising the sound quality of your Sky Soundbox

Did this answer not help you?

Thanks!! I stopped the download as soon as I realised I'd made a mistake (on my box!) so hopefully I won't be charged. I appreciate the response

Was it a rental or a Buy and Keep film ?

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A buy and keep 🤦🏼‍♀️

@Artie @MightyQuinn

Then you will be charged for it so you need to use the live chat as per the link from @mike+simmonds when it opens at 11am tomorrow.

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If someone has helped you then please click on the LIKES button in their post.
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Thanks, I'll go on live tomorrow, it was a silly mistake 🤦🏼‍♀️

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