Discussion topic: Mistake

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This message was authored by Artie

I've ordered a movie by accident, I need a refund 🤦🏼‍♀️

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This message was authored by mike+simmonds

It's as @MightyQuinn says - providing it's a rental made on your Sky Q box.

if it's a buy and keep bought on any device , or if it's a rental made online you get charged irrespective of if you view it or not.

if you need to contact the Skystore team - livechat opens next at 11am tomorrow

https://www.skystore.com/n/hcus/help/contact-us

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users

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This message was authored by MightyQuinn

Hi @Artie As long as you haven't tried to view it (even for a second), you will not be charged for it.

Sky Store – The Latest Movies Straight From The Cinema

This message was authored by mike+simmonds

It's as @MightyQuinn says - providing it's a rental made on your Sky Q box.

if it's a buy and keep bought on any device , or if it's a rental made online you get charged irrespective of if you view it or not.

if you need to contact the Skystore team - livechat opens next at 11am tomorrow

https://www.skystore.com/n/hcus/help/contact-us

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users

Have a look at Maximising the sound quality of your Sky Soundbox

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This message was authored by Artie

Thanks!! I stopped the download as soon as I realised I'd made a mistake (on my box!) so hopefully I won't be charged. I appreciate the response

This message was authored by caesarome

Was it a rental or a Buy and Keep film ?

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This message was authored by Artie

A buy and keep 🤦🏼‍♀️

This message was authored by caesarome

@Artie @MightyQuinn

Then you will be charged for it so you need to use the live chat as per the link from @mike+simmonds when it opens at 11am tomorrow.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

This message was authored by Artie

Thanks, I'll go on live tomorrow, it was a silly mistake 🤦🏼‍♀️

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