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Discussion topic: Mistake

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This message was authored by Artie This message was authored by: Artie

Mistake

I've ordered a movie by accident, I need a refund πŸ€¦πŸΌβ€β™€οΈ


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This message was authored by mike+simmonds This message was authored by: mike+simmonds Answer

Re: Mistake

Posted by a Superuser, not a Sky employee. Find out more

Hi @Artie 

 

It's as @MightyQuinn says - providing it's a rental made on your Sky Q box. 

if it's a buy and keep bought on any device , or if it's a rental made online  you get charged irrespective of if you view it or not. 

if you need to contact the Skystore team - livechat opens next at 11am tomorrow 

 

https://www.skystore.com/n/hcus/help/contact-us 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

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This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: Mistake

Posted by a Superuser, not a Sky employee. Find out more

Hi @Artie   As long as you haven't tried to view it (even for a second), you will not be charged for it.

Sky Store – The Latest Movies Straight From The Cinema

 

This message was authored by mike+simmonds This message was authored by: mike+simmonds Answer

Re: Mistake

Posted by a Superuser, not a Sky employee. Find out more

Hi @Artie 

 

It's as @MightyQuinn says - providing it's a rental made on your Sky Q box. 

if it's a buy and keep bought on any device , or if it's a rental made online  you get charged irrespective of if you view it or not. 

if you need to contact the Skystore team - livechat opens next at 11am tomorrow 

 

https://www.skystore.com/n/hcus/help/contact-us 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

Artie
Topic Author
This message was authored by Artie This message was authored by: Artie

Re: Mistake

Thanks!! I stopped the download as soon as I realised I'd made a mistake (on my box!) so hopefully I won't be charged. I appreciate the response 

This message was authored by caesarome This message was authored by: caesarome

Re: Mistake

Posted by a Superuser, not a Sky employee. Find out more

@Artie 

Was it a rental or a Buy and Keep film ?

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Artie
Topic Author
This message was authored by Artie This message was authored by: Artie

Re: Mistake

A buy and keep πŸ€¦πŸΌβ€β™€οΈ

This message was authored by caesarome This message was authored by: caesarome

Re: Mistake

Posted by a Superuser, not a Sky employee. Find out more

@Artie @MightyQuinn 

Then you will be charged for it so you need to use the live chat as per the link from @mike+simmonds when it opens at 11am tomorrow.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Artie
Topic Author
This message was authored by Artie This message was authored by: Artie

Re: Mistake

Thanks, I'll go on live tomorrow, it was a silly mistake πŸ€¦πŸΌβ€β™€οΈ

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