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Discussion topic: I have bought a film on sky store and it plays with images but no sound

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This message was authored by: Melandpaul8092

I have bought a film on sky store and it plays with images but no sound

I have purchased Saving Private Ryan on sky store through NowTV. There is images but no sound whatsoever ever. I have tried resetting the app. Resetting the Now TV box but to no avail

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This message was authored by: mike+simmonds

Re: I have bought a film on sky store and it plays with images but no sound

Posted by a Superuser, not a Sky employee. Find out more

Have you tried @Melandpaul8092 going in to audio settings on your Now TV box and your TV and seeing what happens when both are set to stereo or normal  (rather than Dolby digital ) 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

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