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Discussion topic: Film not showing on sky store app

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This message was authored by: Jimi5towns

Film not showing on sky store app

I purchased a film last night for a train journey today. Shows on my sky box, but in the app, or online. What's going on?

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This message was authored by: caesarome

Re: Film not showing on sky store app

Posted by a Superuser, not a Sky employee. Find out more

@Jimi5towns 

Was it a rented film in which case it can be watched via your Sky box unless you rent and pay for again via your mobile device.

 

If ot is a But and Keep film then you should be able to view it on all your devices you have registered with the Sky Store.

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This message was authored by: Jimi5towns

Re: Film not showing on sky store app

Not a rental. It was a full purchase. All my other films show up n the app, just not this one. Even logged out, and in again.

This message was authored by: caesarome

Re: Film not showing on sky store app

Posted by a Superuser, not a Sky employee. Find out more

@Jimi5towns 

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

 

https://www.skystore.com/help/contact-us

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This message was authored by: Jimi5towns

Re: Film not showing on sky store app

I did try doing that, but the page kept saying log in, and, something went wrong. I'll try again on Monday when I'm back. Thanks.

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