Discussion topic: Film not showing on sky store app
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Message posted on 15 Feb 2025 01:13 PM
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Film not showing on sky store app
I purchased a film last night for a train journey today. Shows on my sky box, but in the app, or online. What's going on?
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Message posted on 15 Feb 2025 01:35 PM
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Re: Film not showing on sky store app
Was it a rented film in which case it can be watched via your Sky box unless you rent and pay for again via your mobile device.
If ot is a But and Keep film then you should be able to view it on all your devices you have registered with the Sky Store.
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If you need help please provide as much information as you can
Message posted on 15 Feb 2025 02:19 PM
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Re: Film not showing on sky store app
Not a rental. It was a full purchase. All my other films show up n the app, just not this one. Even logged out, and in again.
Message posted on 15 Feb 2025 04:33 PM
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Re: Film not showing on sky store app
I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:
https://www.skystore.com/help/contact-us
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 15 Feb 2025 05:52 PM
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Re: Film not showing on sky store app
I did try doing that, but the page kept saying log in, and, something went wrong. I'll try again on Monday when I'm back. Thanks.
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