Deadpool & Wolverine - Preorder issue

[Shannon0802]

I spoke to someone who said there's a problem and maintenance are working on it, it should be ready tonight or tomorrow

[sammy0404]

they say they are trying to fix the problem 

[Nckyb86]

I'm getting the same issue, went into sky store chat and it says unavailable. 

[Jp02]

Pre ordered a few days ago - its there in my purchases but unable to select to watch / download, cant cancel the preorder as its past the release date, Yet I can just go and download it from the store now with no issues, but then I assume id get charged twice for it. Also. I preordered the special edition with bonus features which now seem to be available for free on the store. Take the advice and go to live chat - "currently unavailable". Brilliant.

[Robiwan]

I have the same

[carlkeller]

Same problem says purchased but can't download 

[Charlotte119]

We have the same issue. Quick to take your money and not deliver. No communication either. I wish we would have ordered on another platform now but do not want to pay twice. 

[Mr-hewie88]

Really really really poor from sky! 

In the end I ended up spending ANOTHER £13odd on the basic one having pre ordered the bonus addition and not beinging able to access it!!!! They really need to refund the ones that pre ordered it only to be disappointed by what is clearly a sky issue!!!!

[lizcee90]

I contacted sky, they said there is a global issue. They also went through a process with me to try and get it working and managed to delete 10 years of recordings. Waiting on a call back today. Absolutely fuming.😡

[Chloe-W22]

Hi all,

I'm really sorry for the delay in getting the Bonus Edition live for all those who pre-ordered, but this should be resolved now for you. Could you let me know?

[lizcee90 · Accepted solution]

It was there this morning around 7am 

[DPJoe]

Yes. Checked this morning and it was there. 

[Chloe-W22]

Thanks both, really sorry again but glad support teams managed to get that sorted 💪

I'll close this thread down but if you need any support in the future remember your Sky Community forum is here to help!