07 Apr 2024 08:17 PM
07 Apr 2024 08:20 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @Nikki231
Could you say - what device you are trying the download on - and if it's a rental or buy and keep ?
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
07 Apr 2024 08:51 PM
07 Apr 2024 09:07 PM
Posted by a Superuser, not a Sky employee. Find out moreThe first few things I'd try @Nikki231
If there is a part download stuck on your hard drive, will it allow you to archive it (to remove the part download) then try again.
if that doesn't work, do you have a mobile device / tablet ? Go to your Skystore library on the device , select your movie and then select "send to box"
if that doesn't work I'd try to power off your Sky Q box at the mains plug for a minute - then back on.
If still no good, you could try a livechat with the Skystore team when they next open (11am Monday)
https://www.skystore.com/n/hcus/help/contact-us
hope one of those helps
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox